Grounded agent & draft→approve
Suggested replies land in your composer for approval — never auto-sent. The order-status bot answers only with facts from your connectors, so it can't make things up.
Private AI · widget-first · your data
One inbox.
One inbox.
Every channel.
Answered.
The support platform that unifies your live-chat widget, email, tickets and 16+ marketplaces — with private AI that drafts, translates and answers. Live chat and AI, side by side.
Early access · no card required · we don't sell your data
Unified inbox
Lena · Website chat
Is the walnut desk in stock?
Trendyol · #48213
When will my order ship?
m.ross · Email
Invoice for last order
eBay · ★★★★★
Fast shipping, thanks!
Hi! Do you ship to Germany? 🇩🇪
✦ AI draft · you approveYes — we ship to Germany in 2–4 days. Want me to check your cart?
Yes please 🙌
01 — The product
See it working
Every support surface, in one calm workspace.
Widget, inbox, AI, tickets, help center, co-browse, calls, analytics — no more stitching five tools together. auto-scrolls · hover to pause · tap a card to open it
02 — Live chat + AI
A widget your customers actually get answers from.
One lightweight, self-isolating widget — human live chat and grounded AI answering side by side, so no message waits.
- Proactive triggers, CSAT, file upload, typing — the essentials, done right.
- In-widget knowledge base — customers self-serve before they wait.
- Fully themeable — colors, position, light/dark, your voice.
Hi! Do you ship to Germany? 🇩🇪
✦ AIYes — 2–4 days to Germany. Want me to check your cart?
Yes please
Write a reply… ✦ draft
03 — Speak every language
Your customer writes German. You write English. Everyone understands.
Inbound messages are translated in real time into your language. Your reply is one-click translated into theirs — shown for your approval before it sends. Private, running on our own servers.
Customer · DE
Wo bleibt meine Bestellung?
↳ You read: "Where is my order?"
You · EN → sent as DE ✓
It ships tomorrow, tracking on the way.
04 — Private AI
AI that helps you manage and answer — never on autopilot.
Our own AI model (Qwen3), running on our servers, drafts, translates, summarizes and triages. It suggests, you approve. Your customer data never goes to a third-party AI, and never trains an external model.
Train it on your own content
Feed it your Q&A pairs, documents and knowledge-base articles. Answers stay grounded in your content — nothing invented.
Live translate
Detect & translate both directions.
Sentiment & triage
Spot angry threads, filter spam.
Summarize
One-tap thread & ticket summaries.
05 — The whole stack
Every surface your team needs.
Unified inbox
Chat, email, marketplace & reviews in one list — sub-inboxes, assignment, notes.
Ticket center
Email-to-ticket helpdesk with a public ticket portal.
Help center + KB
Searchable knowledge base that also powers AI self-serve.
Live Browser
Watch the customer's screen live and guide their cursor — real-time co-browse, never stored.
Voice & video calls
In-app P2P calls & screen share. Media never touches our servers.
Bot & automation
No-code scenarios, routing, triggers & campaigns.
Analytics + SLA
Team performance, customer profiles, first-response SLA & breach alerts.
Team chat + Slack
Internal team space, plus a Slack integration.
App Market · developer platform
Build your own plugin with the SDK & publish to the catalog.
06 — Integrations
16+ native commerce & marketplace connectors — live today.
Orders, returns, seller Q&A and reviews, normalized across every platform, right in the inbox.
On the roadmap · coming soon
Self-service connectors we're actively building:
Security & compliance by design
Private AI, encrypted, built to the strictest standard.
Our AI runs on our own servers — your customer data is never sent to a third-party AI provider, and never trains an external model. Our controls are designed to be conformant with leading frameworks — we make no claim of certification.
GDPRKVKKCCPA / CPRASOC 2ISO 27001ISO 27017/27018ISO 42001EU AI Act
Encrypted at rest
AES-256-GCM field-level; secrets never logged.
Tenant isolation
Per-workspace scoping; central guard against IDOR.
Private AI
Our own model on our servers — never a third-party provider.
Data-subject rights
One-gateway access, export & erasure; delete leaves nothing.
90-day PII TTL
Order status is zero-persist; profiles auto-expire.
SSRF-guarded & signed
DNS-pinned outbound; webhook signatures verified.
Read our Privacy Policy and Terms of Service.
07 — Pricing
Simple tiers. Early-access pricing at launch.
We're finalizing pricing for launch. Join the waitlist to lock in early-access terms.
Free
2 seats
Get started
Mini
4 seats
Early access
Essentials
10 seats
Early access
Plus
20+ seats
Early access
08 — FAQ
Straight answers.
No. We run our own AI model (Qwen3) on our own servers. Your customer data is never sent to a third-party AI provider like OpenAI, and it's never used to train an external model. Everything stays within nsupp.
A live-chat widget, email (Microsoft 365 / Outlook), marketplace messages, tickets and reviews — connected to 16+ native integrations including Shopify, WooCommerce, Trendyol, Hepsiburada, eBay, Allegro, Kaufland and more. More connectors are on the roadmap.
Only where you choose. By default, AI produces drafts you approve before sending. The order-status assistant answers using facts pulled directly from your connectors — it doesn't invent details.
Our security, privacy and AI controls are designed to be conformant with GDPR, KVKK, SOC 2, ISO 27001/27017/27018 and the EU AI Act. Certification requires independent audit, so we make no claim of certification — only that the controls are built to those standards.
nsupp is in pre-launch. Join the waitlist and we'll invite you to early access with locked-in pricing.
Early access
Bring your whole support operation into one calm inbox.
Join the waitlist for early access and launch pricing.
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