SLA & breach alerts
First-response and resolution targets, watched for you.
Analytics & SLA
See what's working.
See what's working.
Hold every promise.
Understand volume, response sources and AI classification; track team and customer performance against SLA targets; and publish a public status page.
01 — Insight
The numbers that actually matter.
A conversations-per-period heatmap, first-response source (AI vs. operator vs. none) and AI-classified type distribution — so you know where time goes and what customers need.
Conversations over time
Spot your busy hours and days at a glance.
First-response source
See how much the AI handled vs. your team.
AI classification
Order, return, pre-sales, complaint — auto-categorized.
02 — Operations
SLA, teams, customers & uptime.
Set first-response and resolution SLAs with breach alerts, track operator and customer activity, and keep users informed with a public status page.
SLA targets & alerts
Define promises and get warned before you miss them.
Team & customer tracking
Operator performance and customer activity, measured.
Public status page
Publish downtime and incidents transparently.
Highlights
Team performance
Operator activity, response times and workload.
Status page
A public page for uptime and incident history.
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Related features
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