Typed custom fields
Person- and conversation-scoped fields, with validation.
CRM & campaigns
Know every customer.
Know every customer.
Reach the right ones.
Unified profiles stitch each customer's chats, orders and reviews together. Segment them, add custom fields, and reach out with proactive campaigns.
01 — People
One profile per customer.
Every contact's conversations, orders, reviews and attributes in one place — with segments, a satisfaction score and typed custom fields you define.
Cross-channel identity
Chats, orders and reviews merged into a single person.
Segments & custom fields
Group by behavior and attach typed data (with privacy controls).
Satisfaction score
See at-risk and VIP customers at a glance.
02 — Campaigns
Proactive, not pushy.
Send targeted one-shot or automated messages to the right segment — onboarding nudges, back-in-stock notes, review requests. Compliant by design.
One-shot & automated
Broadcasts or behavior-triggered sequences.
Targeted by segment
Reach exactly the people who should hear it.
Review requests
Neutral, one-per-conversation, platform-rule compliant.
Highlights
Proactive outreach
Trigger campaigns on behavior and lifecycle.
Privacy-first
Data-minimized, purpose-limited, with server-side PII masking.
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Related features
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